1. Information We Collect

• Personal Information: Details you voluntarily provide such as your name, email address, phone number, company details, and any information submitted through forms or communication channels.
• Technical & Analytical Data: IP address, device type, browser version, session duration, page interactions, geolocation (where permitted), and other diagnostic data generated from your interactions with our website.
• Service Usage Information: VoIP call logs, usage statistics, billing information, account configurations, and operational data required to deliver and manage your services.

2. How We Use Your Information

• To provide, configure, and maintain our VoIP and communication services.
• To manage user accounts, billing cycles, invoices, and payment processing.
• To deliver support responses, service-related notifications, and essential updates.
• To analyze performance, optimize user experience, and improve service quality.
• To detect, prevent, and mitigate unauthorized access, fraud, or security incidents.
• To comply with regulatory and legal obligations applicable to telecommunications services.

3. Sharing of Information

• We do not sell, rent, or trade your personal information under any circumstances.
• Information may be shared with verified service providers assisting with hosting, infrastructure, analytics, customer support, identity verification, and payment processing. All such providers follow strict confidentiality and compliance requirements.
• We may disclose information if required to comply with applicable laws, regulatory demands, subpoenas, or court orders.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance functionality, personalize content, measure performance, and optimize the user experience. You may manage or disable cookies through your browser settings; however, some features may not function optimally if cookies are disabled.

5. Data Protection & Security

We implement industry-leading encryption, secure network configurations, multi-layered access controls, and regular security audits to ensure the confidentiality and integrity of your data. While we take extensive measures to safeguard all information, no digital transmission method can guarantee absolute security. We continually enhance our security protocols to provide maximum protection.

6. Your Rights

• Request access to the personal data we hold about you.
• Request corrections or updates to inaccurate information.
• Request deletion of your data where legally permissible.
• Request a copy or transfer of your stored information.
• Withdraw consent for non-essential data processing activities.
• Opt out of marketing or promotional communications at any time.

7. Data Retention

We retain personal data only for as long as required to deliver services, fulfill legal obligations, resolve disputes, maintain transactional records, and ensure compliance with telecommunications industry standards.

8. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for their content, practices, or privacy policies. We strongly encourage users to review the privacy statements of any external websites they interact with.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect regulatory changes, operational adjustments, or security enhancements. Any updates will be posted on this page, and continued use of our services signifies your acceptance of the revised policy.

10. Contact Us

For questions, concerns, or privacy-related enquiries, please contact us:

Email: support@yourdomain.com

Phone: +44-XXX-XXX-XXXX

By continuing to use our services, you confirm that you have read, understood, and agree to the terms of this Privacy Policy.